Privacy Policy

1 Information We Collect

We collect information you voluntarily provide to us when you fill in our contact form, request a quote, or communicate with us via email or phone. This may include:

• Full name and company/business name
• Email address and telephone number
• Mailing / shipping address
• Inquiry details — product type, quantity, destination country
• Any other information you choose to share with us

We also collect certain non-personal information automatically when you visit our website, such as your IP address, browser type, operating system, referring URLs, and pages viewed, via standard server logs and analytics tools.

2 How We Use Your Information

The information we collect is used to:

• Respond to your inquiries and provide export-related quotations and services
• Process and fulfil orders or service requests
• Send transactional communications (order confirmations, shipment updates)
• Send our newsletter or promotional updates — only if you have opted in
• Improve our website, services, and user experience
• Comply with applicable legal and regulatory obligations
• Prevent fraud or misuse of our services

3 Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share your data only in the following limited circumstances:

• Logistics & Freight Partners — to facilitate shipment and customs clearance.
• Payment Processors — to process any financial transactions securely.
• Professional Advisors — including lawyers and accountants where legally required.
• Government/Regulatory Authorities — when required by law, court order, or export regulations.

All third parties we engage are required to handle your data responsibly and in accordance with applicable data protection laws.

4 Cookies & Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device. We use them to:

• Remember your preferences and session information
• Analyse website traffic and usage patterns
• Improve website performance and content

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our website may not function properly without cookies.

5 Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include SSL/TLS encryption for data in transit and access controls for our internal systems.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

6 Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, including satisfying any legal, accounting, or reporting requirements. Export and trade documentation may be retained for up to 7 years to comply with Indian customs and tax regulations.

7 Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right to access the personal information we hold about you
• Right to request correction of inaccurate or incomplete data
• Right to request deletion of your personal data
• Right to withdraw consent for marketing communications at any time
• Right to object to or restrict processing in certain circumstances

To exercise any of these rights, please contact us at info@triooverseasexim.com. We will respond within a reasonable timeframe.

8 Third-Party Links

Our website may contain links to third-party websites such as shipping portals or industry directories. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policy of every website you visit.

9 Children's Privacy

Our website and services are directed at businesses and adults. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that a minor has provided us personal data, we will delete it promptly.

10 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you by updating the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

11 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to us: